CX Virtual Agent for Gaming Operators is an additional resource in your customer service team, and has the skills to handle requests and tasks on your behalf, as if it was a human agent. This results in improved customer experience, churn reduction and improved productivity. It also seamlessly integrates with various industry leading CRMs such as Salesforce, ZenDesk, Freshchat and several others.

The more the CX Virtual Agent is used the more it improves its capabilities over time and also learns new processes, thanks to the AI capabilities it possesses. Additionally, once it realises that the conversation becomes too complex for it to handle it, this is automatically handed over to a human agent to swiftly react to the requirements.

The AI Virtual Agent also provides a full reporting feature to report back the customers satisfaction and sentiment for you to keep on improving your customer services processes.