Support, Fraud, AML, and Trading teams are the unseen engine of the industry. They keep operators protected, players safe, and platforms secure and compliant while enabling sustainable commercial performance.
Yet despite their critical importance, these teams rarely receive meaningful attention at major industry events. Their challenges, insights, and expertise are often overshadowed by conversations centred on commercial growth, product innovation, and executive-level strategy.
SBC Summit Malta 2026 is set to change that.
The event will place a strong emphasis on operational excellence, focusing on risk management, fraud prevention, AML, trading innovation, player protection, and the data-driven intelligence that connects them all.
From the content tracks to the show floor and every networking moment, SBC Summit Malta shines a spotlight on the operational teams who keep this industry running. It gives them the visibility, voice, and platform they’ve long been overlooked for.
In this blog, we’ll explore how SBC Summit Malta puts operational professionals at the heart of the conversation, and why your team will gain far more from the event by attending together in 2026.
Bringing the Team is Easy and Free!
Attending industry events can be a costly affair, and many operators naturally prioritise sending commercial, product, marketing, and leadership teams, the roles most directly tied to revenue and strategic decision-making. As a result, operational specialists are often left behind.
But here’s the thing: if you’re an operator, your entire team can attend SBC Summit Malta for FREE with our Operator Pass.
Simply complete a quick form and, once our relationship team approves your request (typically within 3–5 days), your tickets will arrive directly in your inbox.
For international operators, this means you can bring your entire team without the usual budget pressures, covering only flights and accommodation. And if your team is already based on the island, attendance is completely free. Even better, you can plan their visit around the sessions and networking opportunities most relevant to them. There’s no need to pause operations or disrupt the workday; they can simply drop in and out as needed.
Networking That Directly Supports Your Operational Performance
Whether it’s targeting a new supplier at an exhibitor booth or striking up a conversation at one of our evening networking events, having your operational teams at the event can dramatically increase your chances of strengthening partnerships, securing deals, and enhancing your day-to-day operation.
Here are three ways your operations team can network for success:
- Meet Peers & Share Best Practices: Give your operational teams the chance to compare fraud patterns, share AML escalation strategies, discuss RG and affordability workflows, and benchmark trading desk structures with fellow operators — insights they rarely access in day-to-day work.
- Speak Directly With Suppliers & Partners: Skip the weeks of email back-and-forth. Your teams can meet suppliers face-to-face, resolve ongoing issues in minutes, explore new tools on the show floor, and reflect on performance from the past year.
- Build Relationships With Regulators & Industry Bodies: With tighter regulations on the horizon, connecting directly with regulators, integrity bodies, fintech partners, and compliance advisors helps strengthen your risk framework, speed up investigations, and build long-term trust across the industry.
How your Operational Team can Network
As an operator, you’ll receive unlimited access to the SBC Connect app, enabling your teams to send unlimited meeting requests, start private chats, browse the full attendee and exhibitor list, and examine the floor plan. This ensures your team can plan ahead, schedule meetings before arrival, identify key suppliers to visit on the show floor, and streamline their event strategy.
The show floor will also feature a variety of dedicated networking and catering areas, designed to offer relaxed, comfortable environments where your teams can build meaningful relationships across the industry and engage in conversations that drive new opportunities.
In the evenings, your operational teams will also enjoy exclusive entry to all evening networking events (thanks to your Operator Pass), such as:
- The Opening Party (Tuesday 27th April)
- The Official Networking Party (Wednesday 28th April)
- The SBC Summit Malta Closing Party (Thursday 29th April)
Conference Value: Insight, Intelligence & Practical Takeaways
SBC Summit Malta’s conference agenda gives operational teams clear insight into the operational, regulatory, and risk-related challenges shaping the future of iGaming, through its dedicated Operations & Compliance stage. .
Day one focuses on the theory behind modern operations and regulatory expectations, while day two brings these ideas to life through interactive workshops where teams can put what they’ve learned into practice.
Across both days, operational teams will gain practical takeaways they can apply immediately, from evolving fraud and AML tactics to player-protection innovation, data-driven risk strategies, and sportsbook integrity trends.
And even when a session focuses on a specific operational vertical, surrounding teams still gain valuable context.
The depth of panel topics and variety of expert perspectives highlight the natural links between functions: how Support shapes Fraud investigations, how Fraud informs AML monitoring, how AML intersects with Trading, and how Trading provides key signals for upstream risk teams. These shared insights help reduce blind spots and create a more aligned, future-ready operational function.
Let’s take a look at some key panels:
Turning Data into Strategy: Operational Intelligence for 2027
Day One | Operations & Compliance | 15:00 – 15:45
What this panel covers: A practical look at how predictive analytics, smarter data sharing, and cross-departmental intelligence can transform operations — boosting retention, strengthening risk controls, and cutting unnecessary costs.
What each team gains:
- Fraud: Fresh, intelligence-led models for spotting patterns and preventing abuse earlier.
- AML: Deeper insights into customer behaviour, transaction patterns, and regulatory risk exposures, enabling faster, more accurate fraud detection.
- Trading: Sharper forecasting and improved margin optimisation through advanced modelling and richer, real-time data inputs.
- Support: More personalised interactions, clearer escalation paths, and deeper player insight.
Cybersecurity in iGaming: The Rising Cost of Breaches
Day One | Operations & Compliance | 10:45 – 11:30
What this panel covers: As automation, AI, and cloud sharing reshape iGaming, the industry’s attack surface is widening. This session breaks down the real cost of data leaks, phishing, and DDoS attacks, and what regulators now expect in terms of resilience.
What each team gains:
- Fraud: Stronger awareness of bot attacks, account takeovers, and emerging cyber threats.
- AML: A clearer understanding of data protection and how vulnerabilities can trigger regulatory problems.
- Support: Confidence in spotting compromised accounts and escalating issues quickly.
- Trading: Awareness of how cyber incidents can disrupt markets, odds, and risk exposure.
Payment Fraud Detection: Lessons from Fintech
Day One | Operations & Compliance | 11:30 – 12:15
What this panel covers: Fintech is leading the charge in tackling payment fraud, from biometric logins to real-time risk scoring. This session explores what iGaming can borrow from Fintech’s playbook and how to stay ahead in a landscape where the risk of fraud is increasing.
What each team gains:
- Fraud: A clearer view of the latest tools and behavioural analytics helping teams spot issues earlier and block bad actors more effectively.
- AML: Better understanding of how improved ID checks, smarter monitoring, and deeper transaction analysis can strengthen compliance.
- Support: More context when handling declined payments or suspicious activity, making it easier to guide players and resolve issues quickly.
- Trading: A sharper ability to link unusual betting behaviour with odd payment patterns, helping teams identify risk sooner.
Technology Infrastructure — Building the Future-Ready Operator
Day Two | Policy to Practice | 12:00 – 13:00
What this panel covers: A deep exploration of the technological foundations modern operators must adopt, from cloud migration and microservices to AI-driven automation, cybersecurity, and where investment actually delivers ROI.
What each team gains:
- Fraud & AML: Visibility into how modern infrastructure elevates automation, refines case workflows, and strengthens data quality.
- Trading: Insight into the low-latency, high-performance infrastructure required to support modern odds modelling and real-time pricing.
- Support: A better grasp of how platform stability influences customer experience, reduces friction, and helps lower overall ticket volume.
Trading 2.0 — Building the Modern Trading Team
Day Two | Product in Practice | 14:00 – 15:00
What this panel covers: A look at how AI and automation are reshaping sportsbook operations, shifting trading from manual odds compilation to strategy, oversight, and data-driven modelling.
What each team gains:
- Trading: A clear roadmap of the roles, skills, and structures needed for the next generation of trading desks.
- Fraud & AML: Understanding how automated systems flag integrity concerns and unusual betting behaviour.
- Support: Better clarity on odds changes, settlement decisions, and how risk is managed behind the scenes.
Show Floor Value: Hands-On Access to Cutting-Edge Tech
As an operator, attending SBC Summit Malta puts you at the centre of Europe’s iGaming hub — and with that comes access to the region’s most exciting, cutting-edge suppliers, all lining up to get your attention.
For operational teams, this means a show floor packed with vendors showcasing key operational innovations, such as fraud detection models, AML case management systems, advanced KYC/KYB tools, automated trading platforms, and behavioural analytics technologies.
By bringing your operational teams, you’re not only bringing the experts who work with these systems every day, but you’re also giving them the chance to directly test the newest solutions, platforms, and technologies, and provide instant feedback on what’s worth exploring further and what isn’t.
Having your specialists on the ground can also significantly shorten vendor selection cycles, improve procurement decisions, help you understand how new tools fit into cross-team operations, and spark the kind of conversations that shape your company’s long-term tech roadmap.
Relevant exhibitors already confirmed include Cloudflare, Maksu, Mobinc, and SEON, with dozens more set to be announced in the coming weeks!
Check out the full list of confirmed exhibitors here.
Recruitment, Talent Mapping & Future-Proofing
Sending your operations team to SBC Summit Malta is also one of the most effective ways to future-proof your business.
On the show floor and in conference sessions, your team can gain a first-hand look at how other operators staff and structure their departments—insights that are rarely shared outside industry events. They’ll discover emerging roles across data, modelling, automation, and AI that are quickly reshaping operational functions, giving you a clear understanding of where your organisation may need to evolve next.
SBC Summit Malta is also a powerful talent-mapping opportunity. Your teams can identify upcoming skill gaps, explore new hiring needs, and even spot potential recruits or strategic partners in high-growth areas such as Trading, Fraud, and AML.
By sending your operations teams, you’re not just investing in networking and education; you’re gaining crucial industry awareness needed to strengthen your workforce and stay ahead in a rapidly transforming industry.
Morale Boost: Recognition, Motivation & Team Development
It may not be the most obvious benefit, but team morale is essential to a thriving, high-performing work environment. By bringing your operational teams along, you’re not only reinforcing the importance of their role within the company, but you’re also sending a powerful message of trust, respect, and investment.
For teams that are often overlooked at events, this recognition goes a long way. It provides opportunities for professional development, sparks a renewed sense of inspiration and motivation, builds a feeling of belonging within the wider industry, strengthens team cohesion, and creates genuine pride in representing their company.
It may not be immediately obvious on the balance sheet, but a happy, energised operational team will always have a positive impact on your organisation, in productivity, retention, collaboration, and overall performance.
Final Thoughts:
SBC Summit Malta 2026 marks a major shift in how the industry values operational excellence. Here, Support, Fraud, AML, and Trading teams aren’t simply part of the conversation — they’re at the centre of it.
With free access for operators, hands-on exposure to cutting-edge tech, and a conference agenda built around real operational challenges, SBC Summit Malta offers your teams everything they need to grow, connect, and elevate your entire organisation.
If you’re committed to building a smarter, more resilient, and future-ready operation, ensuring your teams are in the room is not just beneficial — it’s essential.
Get Your Tickets to SBC Summit Malta
Early Bird VIP Event Pass – Our VIP Event Passes are currently available for just €400 instead of the usual €600 for a limited time only. A VIP Event Pass gives you full access to: The show floor, all conference sessions live and on-demand after the event, our exclusive opening and closing networking parties and full access to our SBC Connect event companion app.
Expo+ Pass – Get access to the show floor and all of our conference sessions for €150. Please note that this pass does not grant you access to our evening networking parties and has only limited access to SBC Connect.
Operator and Affiliate Passes – Operators and affiliates receive complimentary VIP Event Passes, providing full access to the entire event at no cost. Apply via the link to secure your place.
